Privacy Policy

At Lamparto as you do business with us, we take great care in safeguarding your personal information and in complying with all applicable National and state privacy laws, as well as our own internal standards and best practices. We want you to know that we value your privacy and are committed to responsible handling of your personal information (such as your name, physical address, delivery address, e-mail address, and phone number), and we want you to know how we handle your information.

This Privacy Policy explains how we collect, store, and use personally identifiable information. This Privacy Policy will be continuously reviewed to keep pace with changing technologies, business practices and our clients’ needs. We reserve the right to modify this Privacy Policy and we ask that you read it in full.

Unless otherwise advised, you acknowledge and consent to the use or disclosure of any personally identifiable information you provide to us, in circumstances that are:

• set out in this Privacy Policy; or
• clearly explained to you when the information is collected from you; or
• permitted under Australian privacy law.

Lamparto Pty Ltd (the site owner) primarily operates under the name through our Internet or "web" sites online at www.lamparto.com.au  .com .co.uk  or .co.nz  (collectively "Site" or "Sites").

The headings used in this agreement are included for convenience only and will not limit or otherwise affect this Privacy Policy.

• General Information About Our Site and the Internet
• Collection of Personal Information
• Use of your Personal Information
• Disclosure to Third Parties
• Cookies & Clickstream data
• Security of Personal Information
• Secure Online Shopping
• Children
• Links to other websites
• Questions or Concerns
• National Privacy Commissioner
• Changes to our Privacy Policy

This Privacy Policy ("Policy") describes the information, privacy and security practices for our Site. We understand and respect your privacy. We provide notice of our information handling practices; give choices about how your personal information will be used; give you the opportunity to update or change your personal information; use information security safeguards; limit the sharing of your personal information; commit to complying with applicable privacy requirements; and provide ways for you to contact us about privacy concerns.

When you participate in any of the activities described in this Policy and provide us with your personal information, you consent to how we collect, use and handle your information as explained in this Policy. Here we tell you what we do and do not do with the personal information you provide to us as you visit our Site; purchase our products and/or services; and participate in our programs.

General Information About Our Site and the Internet

Our Site uses Internet (or "Web" or "Website") technologies to gather navigational information about our Site and its technical efficiencies and services, such as time to connect to our Site and download pages. This information allows us to see which areas of our Site are most visited and helps improve our understanding of our customers' Site experiences. This practice also helps us improve the quality of online shopping experiences by recognizing and delivering more of the features, services and products our visitors prefer. In the process of gathering navigational information, non-personally identifiable information may be collected, such as domain type, Web browser version, service provider, and IP address, which will provide information about a visitor's use of our Site, like the time of a visitor's last visit to a Site page.

Our Site uses "cookie" technology. A "cookie" is a small data file that a Website may send to your Web browser and store on your hard drive. Our Site uses cookies to simulate a continuous connection-cookies let us "remember" information about your preferences and session and allow you to move within areas of our Site without reintroducing yourself. No personally identifiable information is stored in these cookies.

You may choose to set your Web browser to not accept cookies. If your cookies are disabled, you can still view our site and make a purchase.

We may carefully select third-party advertising companies to collect information by using cookies when you visit our Site. These select companies help us measure the effectiveness of our advertising and how visitors use our Site. We respect your right to choose whether to be included in the services that these third parties provide.

Our Site server may automatically collect the address of the Website that you came from before visiting our Site, which Web browser you used to view our Site, and any search terms you have entered on our Site. Our Site may also use other technologies to track pages of our Site viewed by visitors, commonly referred to as "tracer tags". This non-identifiable "click-stream" data helps us understand how visitors use our Site. "Click-stream" is the sequence of clicks or pages requested as a visitor explores a Website.

As a convenience to you, Lamparto provides links from its Site to third-party Websites. Inclusion of these links does not imply Lamparto’s endorsement of other companies, their Websites, or their products and services. This Policy does not apply to other Websites that may be accessible through our Site, including third-party sites that display the Lamparto trademarks or otherwise promote Lamparto products and services. We encourage you to read the privacy policies of those other sites and third parties to learn how they collect and use information about you.

Collection of Personal Information

We may collect certain types of personal information from you. Personal information is any information that can be used to identify you and may include details such as name, address, telephone numbers (including your mobile phone number) and email address.  We also collect transaction details relating to your purchases from us and any preferences you select as well as other personal information you disclose to us in communications between us and you.

We may collect personal information in a number of ways including:

• when you contact us with an enquiry;
• through our website or our mobile site when you:
• place an online order with us
• rate and review a Lamparto product
• otherwise access and/or use our website or our mobile site; and
• through any social media platform upon which you engage with us.

We collect personally identifiable information when you knowingly provide it to us. This may occur, for example, when you visit our website and complete a registration form or make an enquiry. We only collect personally identifiable information and sensitive data when there is a legitimate business need to do so. If you choose not to provide certain information, you may not be able to access some areas of our website and may be precluded from taking advantage of some of our services. Generally, we collect personal information about customers to provide a range of products and services, to meet our obligations to you and to enable us to conduct and grow our business. 

Use of your Personal Information

The personal information that we collect from you may be used for reasonable business purposes in that we may store and process information to fulfil your requests or to enable us to develop and customise services to better meet your needs and preferences. Your personal information may be used for statistical purposes (e.g., to monitor website usage statistics, including visitor tracking) and other customer support purposes. In addition, if you complete the user registration or subscribe to receive a newsletter, we may use your personal information to send you information about topics that we believe you may be interested in and for promotional and marketing purposes, including sending you information about products, special offers and promotions, unless you tell us otherwise.

Generally, personal information is collected directly from you at the time you make a purchase through our website or mobile site or when you have other dealings with us.  In some limited instances we may collect personal information about you from someone else.  For example, someone may give us your name and address if they have purchased a Lamparto gift for you and wish for us to deliver the gift to you.  If you provide us with personal information of another individual you agree to take reasonable steps to ensure that the individual is made aware of the matters set out in this Privacy Policy.

When you make online purchases, we will collect your name, physical address, phone number, e-mail address and billing/shipping information, as well as credit card information. This information enables us to deliver products that you have ordered; fulfil your requests; contact you or the recipient(s) of your purchase in the event of order or delivery difficulties; verify or respond to your inquiries; and deliver services and information about our products or Site to you. If you make a purchase through our Site, the personal information you provide (for example, name, physical address, and e-mail address) will be added to our customer database. Note: Online purchases require use of an e-mail address to process the order.

When online shopping, if you use a credit/debit card for your purchases, we will collect your credit/debit card information in order to process your purchases and may use your information to keep a history of your purchases. When you return previously purchased merchandise or request a refund or exchange, we may ask for your name, physical address, phone number, and a form of identification, such as your driver's license. We collect this information to help prevent fraud. When visiting our Site, if you register for an online account or for any online offers or services, we may ask you to provide personal information and to select a password of your own choice to help keep personal information secure. We may use your registration information to help make your online experience more enjoyable and orders quicker and easier, by pre-filling certain parts of your information.

We may combine the personal information you provide to us (on our Site, through our programs) with publicly available information and information we receive from or cross-reference with our marketing partners and others. We use the combined information to enhance and personalize your experience with us; improve the accuracy of our customer database (such as the Australia Post to verify accuracy of addresses); increase our understanding of our customers and identify potential customers.

Under the Privacy Act, you have a right to seek access to information which Lamparto holds about you.  You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date. While Lamparto takes all reasonable precautions to ensure that your personal information is complete and up to date, please notify us of any changes or errors in your personal information held by us.  You may access the information Lamparto holds about you by placing your request in writing or email and sending it to us using the contact details below (under the heading ‘questions or concerns’).  We will comply with any such request except where the Privacy Act allows us to refuse to do so.

Disclosure to Third Parties

We will not sell, rent or lease your personal information to others. We only disclose personal information to selected third parties who carry out functions on our behalf, such as sending mail and e-mail, data entry, data analysis, developing and maintaining our website, providing marketing assistance, processing payments, and providing customer service. These third parties will only have access to personally identifiable information to the extent needed to perform their functions, but may not use it for other purposes. Lamparto does not sell or trade your personal information gathered online with third parties for their marketing purposes without your consent.

We may share your personal information with carefully selected third-party service providers in order to provide services to you, such as to fulfil orders (Australia Post, or other delivery companies we or you select); process payments; provide customer service; monitor Site activity; conduct surveys; maintain our customer database; send regular mail and e-mail; and administer drawings, contests, and rebates. We will share your personal information with our carefully selected third-party services providers on a confidential basis. These service providers are prohibited from using your personal information for any purpose other than providing Lamparto services. These third-party providers have their own privacy policies. When you conduct business with third-party providers, we encourage you to read their privacy policies to learn how they collect and use information about you.

We may be required to disclose your personal information for legal reasons, such as in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and Lamparto. We may also release personal information in the event of a corporate sale, merger, reorganisation, dissolution or similar event. We will require such parties to treat your personal information in accordance with our Policy and to use and disclose your personal information solely for the purposes for which it was collected.

For any of the above purposes, you consent to us contacting you by any means, including electronic messages and by telephone, for an indefinite period. You can unsubscribe or ask us to stop contacting you for any of these purposes at any time.

Cookies & Clickstream data

A “cookie” is a small piece of information that is sent by a website to your web browser, where it becomes stored for later retrieval; usually it is a text file which is placed in the browser directory of your computer's hard drive. The cookie cannot be read by any website other than the one that set up the cookie. Most web browsers will accept cookies by default, but they can be set to reject cookies, either from all websites or from specific sites. You can also manually delete cookies from your web browser. These options are generally set through a "privacy" setting in your browser setup.

You can learn more about cookies by visiting www.allaboutcookies.org

When you visit our website, our server collects some anonymous information, known as click-stream data, including the type of browser and computer system or device you are using, the addresses of the websites you come from and move to after your visit, the date and time of your visit, and your server’s IP address. We may collect this information for statistical purposes to find out how our website is used and navigated, including the number of hits, the frequency and duration of visits, and most popular session times. We may use this information to evaluate and improve our website performance.

Security of Personal Information

The importance of protecting your privacy is paramount. We promise to do everything in our power to ensure you shop with us with confidence.

We take all reasonable steps to maintain the security and integrity of your personal information and to protect your personal information from misuse, interference and loss and unauthorised access, modification or disclosure.

Lamparto strives to maintain internal controls and procedures to ensure that the personal information you share with us is handled in a safe, secure and responsible manner. If you are shopping online, we have security measures in place to help protect against loss, unauthorised access, and alteration of the information in our control. We will only disclose such information to employees and authorised service providers who require such information for the purposes described in this Policy.

Lamparto's databases are protected by physical, technical, and procedural measures that restrict information access to authorised persons in accordance with this Policy. Although no data transmission over the Internet can be guaranteed 100% secure, and we cannot ensure against any loss, misuse, unauthorised disclosure, alteration, or destruction of data, we take reasonable precautions to prevent such unfortunate occurrences. Our information systems are maintained behind a firewall to isolate them from access by other networks connected to the Internet, and access to personally-identifiable information is granted only to associates who need the information to perform a specific job.

It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. To ensure protection of your credit card number and other personal information, Lamparto uses encryption technology. Your credit card number is digitally scrambled to ensure that it is not read by unauthorised third parties. If you're still concerned about internet security, please contact our customer service department to submit your order by telephone or fax

Secure Online Shopping

Our Safe Shopping Guarantee protects you while you shop so you never have to worry about credit card safety. We have taken numerous steps to ensure your payment information is processed confidentially, accurately, and securely. We guarantee that every transaction you make will be 100% safe. This means that you pay nothing if unauthorised charges are made to your card as a result of shopping with us. We understand that trust, safety and security are at the heart of a good online shopping experience. That is why when you purchase from Lamparto the details of your transactions are passed through a secure server that uses a very strong level of encryption. To support the required level of encryption, we encourage you to ensure your own browser and security software is always up to date. We use 128-bit SSL encryption when sending or receiving your private information over the internet. What this means is that your information is scrambled in a way that only the sender and receiver can understand. Our On-line Ordering system is the industry standard for encryption technology – to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to our checkout.  Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions. Your privacy and security is incredibly important to us and we will continue to ensure that we have the very best and most up to date technology available to ensure that we can do business in a safe and secure manner. However, we suggest that you take appropriate security precautions when you access the internet via public WI-FI networks or shared computers.

Our Site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your credit card information during data transport. SSL encrypts ordering information such as your name, physical address, and credit card number. When purchasing a Product, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. It is estimated that it would take at least one trillion years to decrypt 128-bit SSL encryption, and this level of encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer team at support@lamparto.com

To provide you with an increased level of security online, when you register for an online account, you may also select a password to access your personal information. Lamparto will not ask you for your password in an unsolicited communication.

Children

The safety of children is very important to us. Consequently, Lamparto does not knowingly or intentionally collect information from persons under 13 years of age without parental consent. If you are under 13 and wish to purchase items from our Site or wish to provide personal information, ask a parent or guardian for assistance. Lamparto cannot prohibit minors from visiting our Site and must rely on parents and guardians to decide which materials are appropriate for children under 13.

Links to other websites

Sometimes our website or mobile site may contain a link to third party websites.  Lamparto is not responsible for the content or material contained in, or obtained through, any third party website or for the privacy practices of the third party website.  We suggest that you review the privacy policy of each website or mobile site that you visit.

Questions or Concerns

To report any known or suspected privacy or security breaches, or to submit privacy-related questions or complaints, please contact us by email at support@lamparto.com Please be sure to include your full name, address, phone number, and e-mail address (if applicable), and specifically describe your concern so that it may be appropriately addressed. We always endeavour to reply to emails within one working day, however this is not always possible. At a minimum, any complaints notified to us will be considered within 14 days and responded to.  We will always endeavour to resolve any complaint to your satisfaction.

National Privacy Commissioner

If you are not satisfied with the way in which we handle your enquiry or complaint, you can contact the Office of the relevant Privacy Commissioner on: Australia: Tel: 1300 363 992 or email: privacy@privacy.gov.au

Changes to our Privacy Policy

From time to time it may be necessary for us to revise our privacy policy. Any changes will be made in accordance with the Privacy Act 1988 and the Australian Privacy Principles. This is our current Privacy Policy outlining our personal information management practices. This Privacy Policy replaces any other privacy policy published by us to date. We may vary this policy at any time. If we change our information handling practices or this Policy in such a way that your personal information may be used or shared in a different manner, we will give you the opportunity to "opt-out" of having your information used or shared in that new way. Further information about the Privacy Act 1988 and the Australian Privacy Principles is available on the Federal Privacy Commissioner's website at: www.oaic.gov.au. You can also find more information about privacy rights in Australia at http://www.privacy.gov.au.